Reorder
Our reorder system is designed to make your shopping experience quick and convenient. If you’re looking to replace your favourite pants, shirts, or even a complete suit, we’ve got you covered. Simply follow the prompts provided by our system.
Each garment has a unique order number which relates back to your unique measurements, garment design and fabrication. Simply enter the order and select the quantity you want to reorder. Once you’ve made your selection, proceed to place your order, and we’ll take care of the rest.
Our team will work diligently to have your items remade and ready for you in no time. We understand how busy life can get, and we want to ensure that your shopping needs are met efficiently and effortlessly.
Additional Information
Terms & Conditions
These terms and conditions (“Terms”) apply to the MTM suits offered by Retail Trading Corp T/as BRENTWILSON (“Company”). By participating in this Promotion, you agree to be bound by these Terms. Please read them carefully before proceeding with your purchase.
AI-Based Measurements:
a. For the purpose of measurements, we utilise the AI online Brent Wilson “My Tailor” measuring app (“My Tailor”).
b. The measurements obtained from the My Tailor measuring app, along with your personal height and body weight, are used to determine your actual body measurements.
c. While the AI technology aims to provide accurate measurements, slight variations may occur. It is recommended to follow the measurement guidelines provided to ensure the best fit.
When we receive your order and online measurements, our team conducts a detailed analysis to ensure the accuracy of your order and measurements. This quality control process is in place to identify any discrepancies or inconsistencies before your suit is processed and production begins based on the AI measurements.
We strive to provide the highest quality garments and take every precaution to ensure that your suit meets your expectations. If our team identifies any issues during the quality control process, we will promptly reach out to you to address the concerns and discuss potential solutions.
Please note that this quality control process is an additional step we take to ensure the accuracy of your measurements and the quality of your suit. However, slight variations may occur, and it is recommended to follow the measurement guidelines provided to achieve the best fit possible.
Alterations and Additional Charges:
a. Garments may require a minimal amount of alterations upon receiving and trying on your garments for the first time. These alterations would be minimal and cost-effective. We have taken this into account when pricing the suits in this promotion at such a desirable price. Even with a small amount of alterations, these suits are still far better value than anything else of this quality available in the market.
Order & Client Information:
a. By ordering and making payment, you confirm and agree that all information regarding design details, fabrics, fittings, and personal contact details provided by you are true and correct.
b. If any information provided by the client has been given incorrectly, Brent Wilson takes no liability for the consequences arising from such errors.
Fitting and Delivery Schedule:
a. Once the finished suits are ready for delivery within our agreed 4-6 week delivery window, we will schedule shipment directly to the client’s provided delivery address ready for your second fitting and garment try-on.
Refunds:
Please note that, as our garments are crafted according to your unique customisations and measurements, we do not provide refunds.
If you happen to encounter any concerns regarding the quality or construction of your garments, we are here to help. Please reach out to our dedicated Customer Support Team within 7 days of receiving your order for prompt assistance.
Supplemental Terms and Conditions:
These additional terms and conditions supplement the existing terms and conditions mentioned earlier. By proceeding with the purchase, you confirm that you have read, understood, and agreed to all the terms and conditions outlined.
If you have any questions or concerns regarding these terms and conditions, please contact our customer support for assistance.